Terms of Service

1. Agreement to Terms

Welcome to Furniture Department, operated by Furniture Department LLC ("Company," "we," "our," "us"). By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Furniture Department LLC. We reserve the right to modify these Terms at any time, and your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

2. Use of Our Services

2.1 Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2.2 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

2.3 Prohibited Activities

You agree NOT to:

• Use our services for any unlawful purpose
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any part of our services
• Use automated systems (bots, scrapers) without permission
• Transmit viruses, malware, or harmful code
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm other users

3. Products and Services

3.1 Product Descriptions

We make every effort to display our products accurately. However, we cannot guarantee that your device's display of colors, textures, or dimensions will be accurate. Product specifications and availability are subject to change without notice.

3.2 Pricing

• All prices are in USD unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Shipping costs and taxes are calculated at checkout
• Promotional pricing may have specific terms and conditions

3.3 Product Availability

Product availability is not guaranteed. We reserve the right to discontinue products or limit quantities. If a product becomes unavailable after your order, we will notify you and offer a refund or suitable alternative.

4. Orders and Payments

4.1 Order Acceptance

Your order is an offer to purchase products. We reserve the right to accept or decline any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraud
• Limitations on quantities available for purchase

Order confirmation does not constitute acceptance. Acceptance occurs when we ship the product or send shipping confirmation.

4.2 Payment

Payment is processed securely through Stripe. By providing payment information, you:

• Authorize us to charge the full amount at time of purchase
• Represent that you are authorized to use the payment method
• Agree that we may verify payment information
• Accept that payment information is subject to Stripe's terms

4.3 Sales Tax

We collect sales tax as required by applicable laws. Tax amounts are calculated based on your shipping address and are displayed at checkout.

5. Shipping and Delivery

5.1 Shipping Methods

We offer various shipping methods at different price points. Estimated delivery times are provided at checkout but are not guaranteed. Actual delivery may vary based on:

• Shipping destination
• Product availability
• Weather conditions
• Carrier delays

5.2 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for filing claims for lost or damaged shipments with the carrier.

5.3 International Shipping

International orders may be subject to import duties, taxes, and customs fees. You are responsible for all such charges. Delivery times for international orders may be longer than domestic orders.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 30 days of delivery for most products. To be eligible for return:

• Product must be unused and in original condition
• Original packaging must be intact
• Proof of purchase must be provided
• Product must not be a final sale or custom item

6.2 Refund Process

Refunds are processed within 5-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

6.3 Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for replacement or full refund, including shipping costs.

7. Intellectual Property

7.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Furniture Department LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Modify, copy, or create derivative works
• Reverse engineer or decompile any part of our services
• Remove copyright or proprietary notices
• Use our content for commercial purposes without permission

7.3 Trademarks

"Furniture Department" and our logo are trademarks of Furniture Department LLC. You may not use our trademarks without our prior written consent.

8. User Content

8.1 Reviews and Comments

You may submit reviews, comments, and other content. By submitting content, you grant us a worldwide, royalty-free, perpetual license to use, display, and distribute your content.

8.2 Content Guidelines

User content must not:

• Contain false or misleading information
• Infringe on intellectual property rights
• Be defamatory, obscene, or offensive
• Violate any laws or regulations
• Contain spam or advertising

We reserve the right to remove any user content that violates these guidelines.

9. Disclaimers and Limitations of Liability

9.1 "As Is" and "As Available"

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Furniture Department LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your:

• Use of our services
• Violation of these Terms
• Violation of any rights of another party
• User content you submit

11. Dispute Resolution

11.1 Informal Resolution

If you have a dispute with us, please contact us first at legal@furnituredepartment.com. We will attempt to resolve disputes informally.

11.2 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

11.3 Arbitration

Any dispute that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in San Francisco, California.

11.4 Class Action Waiver

You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions or class-wide arbitration.

12. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination:

• Your right to use our services will immediately cease
• You remain liable for any outstanding payments
• Provisions that by their nature should survive termination will survive

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Furniture Department LLC regarding our services.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

13.5 Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or internet service disruptions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Material changes will be notified via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

15. Text Messaging (SMS) Terms

If you provide us your mobile number and opt in, we may send you text messages relating to your orders (such as delivery updates) and, where you have consented, marketing messages. By providing your mobile number and opting in, you agree to the following:

• Consent: Consent to receive text messages is not a condition of any purchase.
• Message frequency varies based on your orders and preferences.
• Message and data rates may apply. Check with your mobile carrier for details; we are not responsible for carrier charges.
• Opt out at any time by replying STOP to any message. Reply HELP for help. You may also contact us at support@furnituredepartment.com.
• Supported carriers may change, and carriers are not liable for delayed or undelivered messages.

Your mobile information is handled in accordance with our Privacy Policy.

16. Digital Millennium Copyright Act (DMCA) Notice

We respect the intellectual property rights of others. If you believe that content available on or through our services infringes your copyright, you may submit a notice to our designated Copyright Agent containing the information required by the DMCA (17 U.S.C. § 512(c)), including:

• A physical or electronic signature of the copyright owner or authorized agent;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the material claimed to be infringing and its location;
• Your contact information (address, telephone number, email);
• A statement that you have a good-faith belief the use is not authorized; and
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on the copyright owner's behalf.

Notices may be sent to our designated Copyright Agent:

We may remove allegedly infringing material and, in appropriate circumstances, terminate the accounts of repeat infringers.

17. Contact Information

For questions about these Terms, please contact us: