Return & Refund Policy

1. Return Eligibility

1.1 What Can Be Returned

Most items purchased from Furniture Department can be returned within 30 days of delivery if:

• Item is in its original, unused condition
• All original packaging, tags, and labels are intact
• Item has not been assembled (unless defective)
• Item shows no signs of wear, damage, or alteration
• All parts, accessories, and documentation are included

1.2 Non-Returnable Items

The following items cannot be returned for hygiene, safety, or customization reasons:

• Custom or Made-to-Order Items: Furniture built to your specifications
• Clearance Items: Products marked as "Final Sale" or "Clearance"
• Mattresses & Bedding: Due to hygiene regulations (unless defective)
• Assembled Items: Furniture that has been assembled (unless defective)
• Used or Damaged Items: Products showing wear, stains, or damage
• Gift Cards: Non-refundable once purchased

1.3 Return Window

• Standard Items: 30 days from delivery date
• Holiday Purchases: Extended return window (Nov 1 - Jan 31 for items purchased Nov-Dec)
• Defective Items: Report within 7 days of delivery; return within 30 days

2. How to Return an Item

2.1 Online Return Process

2.2 Contact Customer Service

If you prefer, you can initiate a return by contacting us directly:

• Email: returns@furnituredepartment.com
• Chat: Available on our website during business hours

Please have your order number ready. We'll guide you through the return process and answer any questions.

2.3 Large Item Returns

For large or heavy items (sofas, dining tables, bedroom sets), we offer:

• Scheduled Pickup: We'll arrange a carrier to pick up the item from your home
• White Glove Return: Professional return service for oversized items
• Coordination: We'll work with you to find a convenient pickup time

Contact customer service to arrange large item returns. Additional fees may apply for items over 150 lbs.

3. Refund Process

3.1 Refund Timeline

• Return Received: 1-3 business days after you ship
• Inspection: 2-3 business days after we receive the return
• Refund Processed: 1-2 business days after inspection approval
• Bank Processing: 5-7 business days for refund to appear in your account

Total Timeline: 10-15 business days from when you ship the return

3.2 Refund Method

• Original Payment Method: Refunds go back to the card/account used for purchase
• Credit Card: Appears as a credit on your next statement
• PayPal/Digital Wallet: Refunded to your digital wallet account
• Gift Cards: Refunded as store credit

3.3 Refund Amount

Your refund includes:

• Product Price: Full price you paid for the item
• Tax: All sales tax will be refunded
• Original Shipping: Refunded if entire order is returned

Note: If you received free shipping due to a promotion, the actual shipping cost may be deducted from your refund if you return only part of your order.

3.4 Partial Refunds

In some cases, we may issue a partial refund if the item is returned in less than perfect condition:

• Missing parts, accessories, or documentation
• Minor damage from customer use (scratches, stains, etc.)
• Missing or damaged original packaging

We'll contact you before processing a partial refund. You can choose to accept the partial refund or have the item returned to you.

4. Exchanges

4.1 Exchange Process

We don't offer direct exchanges. To exchange an item:

1. Return the original item for a full refund
2. Place a new order for the item you want

This ensures you get the new item quickly without waiting for the return to be processed.

4.2 Price Adjustments

If an item you purchased goes on sale within 14 days of your purchase:

• Contact customer service within 14 days of purchase
• We'll credit the difference to your original payment method
• Item must not have been purchased with a discount code

5. Defective or Damaged Items

5.1 Reporting Damage

If your item arrives damaged or defective:

1. Report Immediately: Contact us within 7 days of delivery
   • Email: support@furnituredepartment.com with photos of damage
2. Provide Photos: Take clear photos showing:
   • Damaged product from multiple angles
   • Damaged packaging (if applicable)
   • Shipping label on box
3. Keep Everything: Don't dispose of the item or packaging until we provide instructions

5.2 Resolution Options

For damaged or defective items, we'll offer:

• Full Refund: Return the item for a complete refund
• Replacement: We'll send a new item at no charge
• Repair Parts: For minor damage, we may send replacement parts
• Partial Credit: Keep the item and receive a credit toward your next purchase

5.3 Manufacturing Defects

If a defect appears after assembly or use:

• Contact us as soon as you notice the defect
• Provide photos and description of the issue
• We'll work with the manufacturer to resolve
• May be covered under manufacturer's warranty

6. Return Shipping

6.1 Free Return Shipping

We provide free return shipping for:

• Defective or damaged items
• Items that don't match the description
• Our shipping error (wrong item sent)
• Standard returns within the 30-day window

6.2 Customer-Paid Return Shipping

You may be responsible for return shipping costs if:

• Returning after the 30-day window (at our discretion)
• Item was marked as "Final Sale" but we approve an exception
• Returning a very large item (over 150 lbs) - additional handling fee may apply

6.3 Return Shipping Tips

• Use original packaging if available - protects the item and speeds up refund
• Keep your tracking number - proves return was shipped
• Insure valuable items - we're not responsible for items lost in return transit
• Don't send to manufacturer - send to the return address on your label

7. Special Circumstances

7.1 Wrong Item Received

If we sent you the wrong item:

• Contact us immediately - don't return without authorization
• We'll arrange pickup of the wrong item at no cost to you
• We'll ship the correct item via expedited shipping
• No charge to you - our mistake, our responsibility

7.2 Multiple Item Orders

You can return individual items from a multi-item order:

• Each item can be returned separately
• Original shipping is refunded only if entire order is returned
• Minimum order thresholds for free shipping may affect refund amount

7.3 Gift Returns

Returning a gift? No problem:

• Contact us with the order number (ask the gift giver)
• We can refund to a gift card instead of the original payment method
• Gift giver can authorize a return without revealing the price
• All other return policies apply

7.4 Subscription or Installment Payments

If you paid with Affirm, Klarna, or similar:

• We refund to your payment provider
• Your payment plan will be adjusted accordingly
• Contact your payment provider about stopping payments
• Refund timing may depend on provider's processing

8. International Returns

If you're returning from outside the United States:

• Contact customer service before returning
• International return shipping may not be free
• You're responsible for all customs fees and duties on returns
• Refund will be issued in original currency
• Allow additional time for international return processing

9. Cancellations

9.1 Order Cancellation

You can cancel an order before it ships:

• Log into your account and go to "My Orders"
• Click "Cancel Order" if the option is available
• If cancel button isn't available, order has already shipped
• Once shipped, you'll need to return the item per our return policy

9.2 Cancellation Refunds

• Cancelled orders are refunded within 5-7 business days
• If already charged, refund goes back to original payment method
• If not yet charged, authorization will expire automatically

10. Return Policy for ChatGPT & AI Platform Purchases

Orders placed through ChatGPT or other AI platforms are subject to the same return policy as orders placed directly on our website:

• 30-day return window from delivery
• Same eligibility requirements
• Initiate return through your Furniture Department account or contact us
• Free return shipping provided
• Full refund to original payment method

To return an AI platform purchase, log into your Furniture Department account using the email address used for the purchase, or contact customer service with your order confirmation number.

11. Warranty Information

Many of our products come with manufacturer warranties:

• Warranty terms vary by manufacturer and product
• Warranty information is included with your product
• We can help facilitate warranty claims
• Warranty issues after 30 days should be directed to manufacturer

Contact us if you need assistance with a warranty claim. We'll help you connect with the manufacturer and ensure your issue is resolved.

12. Contact Us About Returns

Have questions about returning an item? We're here to help:

13. Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to customers with active orders.

Your rights under this policy at the time of purchase will apply to your order, even if we later update the policy.