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Frequently Asked Questions
Quick answers to common questions
What are your shipping options?
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days) on most items. White-glove delivery and in-home assembly are available as paid options on larger pieces.
Do you offer assembly services?
In-home assembly is available as an optional add-on at checkout on eligible larger items, for an additional charge.
What is your return policy?
We offer a 30-day return policy on most items. Furniture must be in original condition with all packaging. Visit our Terms & Conditions for full details.
Can I see products in person?
We're an online marketplace, so our full collection lives on the site. Every product page includes detailed photos and dimensions to help you get a feel for each piece before you buy.
Do you offer trade or designer discounts?
Yes! We offer special pricing for interior designers and trade professionals. Contact us at trade@furnituredepartment.com for more information.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
Additional Resources
Everything you need to know